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Ofera de emprego: Customer Service Representative / Call Center Agent Promovido:

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Call Center

Customer Service Representative / Call Center Agent FeaturedNEW


Fenix International

About Fenix

Fenix International is a next-generation energy company. Our mission is to transform our customer's quality of life through disruptive innovation in energy and financial services. To date, Fenix has sold over 400,000 Solar Home Systems in Uganda and Zambia, bringing clean, reliable power for lights, phones, radios, TV and much more to over 2,000,000 people.
In early 2018, Fenix joined forces with ENGIE, one of the world's largest energy companies and a leader in the move to renewable, decentralized and digital energy. This has allowed Fenix to make significant commercial investments to accelerate the path to our mission, via new markets – Benin, Côte d'Ivoire, Nigeria – and innovative products. Together, Fenix and ENGIE are making universal access to access to modern energy a reality.

Listing description

The Customer Service Representative is responsible for providing quality and efficient assistance to our customers and builds a healthy relationship with them.

tasks and Job responsibilities:

Creating a Positive Customer practice

   » Handle outbound and inbound calls from Fenix customers;
   » Assist customers when they have any difficulty or query;
   » Be a brand ambassador;
   » Receive customers and treat them with respect and dignity;
   » Be empathetic and compassionate while dealing with and managing customer complaints;
   » Educate and emphasize to customers the importance of the financing agreement they are committed to;
   » Exercise patience with customers and follow up on all customer issues until fully resolved;
   » Make courtesy calls to Fenix customers as required;
   » Endeavor to give all Fenix customers a great end to end customer practice;
   » Manage relationships to increase client retention;
   » Always enter accurate and honest information into the Fenix data systems;
   » Capture high-quality data that can be used to better serve our customers;
   » Escalate unresolved issues or questions to your immediate manager.


   » Escalate unresolved issues and question to your immediate manager Support in building a conducive environment for both internal and external customers Help in SMS translations when need arise
   » Assist in Sales/Cross-Selling;
   » Through creating a good rapport with existing customers, identify new sales leads and communicate to the sales team Cross-sell to existing customers.

Key Requirements:

   » Minimum High school level or equivalent, University degree is preferable;
   » Flexibility with the capability to work in shifts/weekends;
   » Good local language expertise. Candidates must be able to fluently speak at least two of the following Required languages Changana/ Ronga, Shitswa and Macua. Fluency in Bitonga, Chuabo, and Chope is a plus;
   » Being able to understand and communicate in English;
Exceptional Computer expertise (MS Office package and internet browsing).
Note: Being a native speaker of the aforementioned local languages is an advantage.

Personal characteristics:

   » capability to work in teams or independently
   » Critical thinking expertise (capability to think outside the box)
   » Good problem-solving expertise (solutions oriented)
   » Good influencing and negotiation expertise
   » availability and desire to lgain new ideas
Application Process:
Please submit your Application by sending your cover letter and resume In your cover letter, please state:
1) What working practice have you had and how well Information technology has prepared you for this function?
2) What other expertise do you have that will make you the right person for this function?
3) State why would you want to work in a Call Center?
4) And, finally Why Fenix?


Job Overview

   »Date Published: Posted 17 hours ago
   »Expiration date: May 29, 2019
   »Job location: Maputo
   »listing title: Customer Service Representative / Call Center Agent
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Anúncios em Português

   » Customer Service Representative / Call Center Agent
   » Cruz Vermelha de Moçambique - O Guia de Recrutamento
   » Service Center Associate
   » Finance and Grants Director
   » Vagas de emprego do dia 14 de Maio de 2019


Categoria de emprego: Outra [ Ver todos os empregos de Outra ]
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Remuneração: Não especificado
Grau académico: não especificado
Anos de experiência: Não especificado
Localização do emprego: Outra
Tipo de empresa Empregador
Data de publicação: 2019201920192019/0505/1515 / Viewed 30 times
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