Detalhes do anúncio

Oferta: Service Center Associate Promovido:

Descrição do emprego:


Service Center Associate Full-TimeNEW


Fenix International

Job Description

Fenix is seeking a bright, highly motivated and disciplined Service Center Associate with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. Fenix prides itself on always putting the customer first; the Customer Service Associate will be at the forefront of providing world-class customer service to our ReadyPay customer across Zambia. As the main point of contact at the Service Center, the function will be to deal with and help resolve any customer complaints while giving the best possible customer practice as well as going beyond the call of duty when required.

Key Job responsibilities:

   » Provide excellent customer service to Fenix Mozambique customers at all times;
   » Serve as a liaison between the customer and Fenix;
   » Resolve customer requests, questions and complaints while frequently analyzing situations to determine the best use of resources;
   » Diagnose technical issues with the customer units and support in the swapping process;
   » Always provide accurate product information to customers and never oversell or lie to customers about our product capabilities;
   » Supervise and monitor the collection and disbursement of sales unit inventory across PoS territory;
   » Supervise and monitor the collection and disbursement of service unit inventory (including accessories) in the Service Center;
   » Assist with product development through conducting field tests and surveys when required;
   » Help collect data on Customer feedback and satisfaction;
   » Provide regular reports on sales unit inventory, service unit inventory, and customer data handling and management;
   » Always enter accurate and honest information into the Fenix data systems.
   » Ensure data entry is high quality so that data can be used to better serve our customers;
   » Escalate issues or questions to the manager or Team Leader if you cannot resolve them;
   » Make courtesy calls to Fenix customers as requested;
   » Ensure all Fenix customers have a great end-to-end customer practice.

expertise/ qualifications & practice

   » High School academic level or equivalent, technical course of electronics or a University degree in Information technology will be an added value;
   » Should be fluent in at least 2 or more local languages from the region you are applying (Changana, Rhonga, Shitsua);
   » Conversant with the use of computers/ MS Office/Internet/Apps;
   » Should demonstrate both verbal and written communication expertise.

Personal characteristics

   » capability to work in teams or independently;
   » Critical thinking expertise (capability to think outside the box);
   » Good problem-solving expertise (solutions oriented);
   » Good influencing and negotiation expertise;
   » Flexibility with the capability to work under pressure to meet deadlines;
   » availability and desire to lgain new ideas.
To Apply
Please submit your Application by sending your motivation letter and resume at the Fenix Career page. In your motivation letter, please state;
1) What working practice have you had and how will Information technology have prepared you for this function?
2) What other expertise do you have that will make you the right person for this function?
3) State which town you would want to be located in and why.


Job Overview

   »Date Published: Posted 3 mins ago
   »Expiration date: May 29, 2019
   »Job location: Maputo, Boane, Zimpeto, Manhiça, Xai-Xai
   »listing title: Service Center Associate
Apply for job

Apply For This Job

To apply for this job please visit

Anúncios em Português

   » Emergence Response Manager
   » Sales Director
   » Management Accountant
   » Market Assessment and Economic Sectors Analysis of Agricultural
   » Information & Communication Technology agent


Categoria de emprego: Outra [ Ver todos os empregos de Outra ]
Requisitos linguísticos:
Tipo de emprego:
Remuneração: Não especificado
Grau académico: não especificado
Anos de experiência: Não especificado
Localização do emprego: Outra
Tipo de empresa Empregador
Data de publicação: 2019201920192019/0505/1414 / Viewed 24 times
Informação de contacto

Candidatura online

Categoria de emprego:
Localização do emprego:   
Introduza keywords (ex. Consultor, IT,..)